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(Go Back)Silky Policies & Guarantees

WARRANTY
Silky products sold in the USA are covered by a limited life-time warranty against defects in material and workmanship. This warranty is limited to repair or replacement upon return of item to Sherrill, Inc. 200 Seneca Rd, Greensboro, NC 27406. Items proven deffective will be repaired or replaced at the discretion of Sherrill, Inc. This warranty does not cover replacement or repair due to misuse, abuse, mishandling, shipping damage, or normal wear and tear and is applicable for NON-COMMERCIAL USE ONLY. All returns to Sherrill, Inc. must be accompanied by an RMA (Return Merchandise Authorization) number obtained by calling 1-800-525-8873.

ORDERS

CALL-IN ORDERS will be taken by Sherrill Inc employees during working hours (Monday through Friday, 8 a.m. to 6 p.m . Eastern Standard Time, except on holidays). If you have specific questions about merchandise, please call during working hours. Night calls are taken by Telephone Answering Service of Greensboro. We can’t ship to a post office (P.O.) box, so please let us know if your shipping address is different from your mailing address. Changes in orders may delay shipping.  When calling back to change an order, it would be helpful to ask for the same operator who took the original order.  All additions or changes to your original order must be made within one hour of placing the order.  Otherwise, shipping could be delayed at least one day, depending on the change.


INTERNET ORDERS can be placed 24 hours a day, 7 days a week at www.silkysaws.com  Our website is secure for credit card use.  Orders placed after 2 p.m. Eastern Standard Time, or on weekends and holidays, will be processed the following business day.


CREDIT CARD ORDERS require only credit card number, expiration date, validation code, and name on the card.  In the event of a decline, we will attempt to call you the same day the order is processed.  We cannot hold declined credit card orders for more than two days.


SPECIAL ORDERS or non-stocked items (not in the catalog) require payment in advance, and are non-refundable and non-returnable.  There may be vendor limitations on quantity or dollar amount.  Cancellations must be made within 24 hours of the order being placed.  Allow a minimum of 4 weeks for delivery.


BACK ORDERS If an item is missing from your order, please check the invoice (packed in clear sleeve on the outside of package).  More than likely, the item is on back order. On this list, look to see if this particular item has a number in the “B.O.” column.  If it does, the item is on back order, and we will ship it the day that we receive it, unless otherwise specified. “Hold to ship complete” requests by you may delay the order, so please discuss with a Sherrill, Inc. employee before making this request. We do not currently call customers to inform of back orders.  Back orders ship UPS ground unless customer requests special delivery.  


PRICES OR PRODUCT CHANGES Prices, store policies, and product specifications are subject to change without notice at any time.


RETURNS DAMAGED OR INCORRECT MERCHANDISE If you receive damaged or incorrect merchandise from our company, please call us within 3 days of the delivery, and upon return, we will send a pre-paid (by Sherrill) shipping label, as well as send the correct item without additional shipping costs (once the incorrect merchandise is returned). It is often discovered that the item number shipped is identical to the one on the invoice, indicating that the wrong number was given to the operator or a description was offered instead of the stock number. In this circumstance, shipping costs will be the customer’s responsibility.  Also, when the order is delivered to you, we suggest that you inspect the package(s) for damage before you sign for the delivery or open the package(s).  A package must be signed for as “damaged” to process a claim for replacement, and the boxes must be kept for inspection.


RETURN PROCEDURE If you are not satisfied with a product purchased from us, please feel free to return it, unused, within 30 days, or restocking fees may apply.  Call for authorization first.  Insure your return shipment; Sherrill, Inc. is not responsible for damages incurred or the loss of package during transit. Direct shipments are returned to Sherrill, Inc., not the vendor.  Upon receipt of the unused item(s), we will give you credit for the full purchase amount (excluding shipping and handling). The only exception to this is nonreturnable items such as books, videos, DVDs, CDs, software, and special orders. If we accept a return on these items, it is our policy to charge up to a 25% restocking fee. It is necessary for you to include your phone number, address RMA#, and a copy of the invoice with any return. Also, briefly state the reason for the return and instructions for replacing the item.  We will refuse any returns sent back C.O.D.


RETURN SERVICE LABELS or “prepaid returns” are issued only in the event of an error on the part of Sherrill, Inc., or as a prepaid request by our customers.


SHIPPING & HANDLING


RAPID DELIVERY “Next Day Air” or other special delivery methods require payment in advance (credit card, check or money order received prior to shipping) or an open account status, no C.O.D’s.


West Coast orders of $100 or more will be shipped UPS 3 day select at UPS ground prices. This offer is for in stock items only.  Three day delivery time does not include the day order is placed.  This offer is not valid for C.O.D., motor freight, heavy and/or bulky item orders. UPS 3 day select service is only available for areas that have a four to six day delivery schedule (based on our Greensboro, NC location) within the continental United States.  These orders must be placed by 2 p.m. EST, or they will ship the following business day.


OUTSIDE USA DUTIES AND TAXES for international orders are to be paid by the customer.  If refused, the customer will be responsible for any duties and/or freight paid by Sherrill, Inc., as well as any “abandoned merchandise” charges.  Sales tax is applied to orders from NC, PA and TN.


THE FREIGHT CHART on the order form is for the continental U.S., prepaid mail and fax-in orders only. This usually covers our shipping costs but is measured on an average basis. Freight charges are determined by weight, and rarely match the chart exactly. We reserve the option to reject a mail-in order’s freight rate as circumstances occur.


HEAVY WEIGHT ITEMS (indicated by the anvil icon), such as cable, fertilizer, rope, etc.  can send shipping costs soaring.  Therefore, the freight chart does not apply to orders containing these items.  Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.


OVERSIZED PACKAGES Due to new UPS and FedEx regulations, the shipping charges for oversized packages (such as poles, elongated power tools, and log dollies) will significantly increase.  If you have any questions about these changes and their effect on you, please ask our customer service representatives, available Mon-Fri from 8 a.m.-6 p.m..


©2010 Sherrill, Inc. All rights reserved. Reproduction in whole or in part without written permission is strictly prohibited.  SherrillTree, SherrillTree characters and any likeness are trademarks of Sherrill, Inc.  Vermeer Manufacturing Company and Sherrill, Inc. are separate legal entities.  They are not engaged in any partnership, joint venture, or agency relation.  Each company is separately responsible for their respective goods or services offered herein and for content of their respective portions of this publication.  Sherrill, Inc., Vermeer Manufacturing Company, and advertisers within this online catalog cannot be held responsible for typographical or photographic errors in product specifications or pricing. Sherrill Inc., 200 Seneca Road, Greensboro, NC 27406


You can also call 1-866-345-2468 or email orderhelp@sherrilltree.com for additional information.